Deadlines and refunds

When a review is due

Each review is due your offering's turnaround after the clip arrives. Your Reviews page shows the due date and marks late ones as overdue. We email you when a review is due.

The 14-day automatic refund

If a review isn't sent within 14 days of the clip arriving, the paddler is refunded in full automatically and you aren't paid for it. We warn you by email 3 days before this happens.

Paddlers who don't upload

Bookings that are paid but have no clip yet are listed under Paid, waiting for the clip. We remind the paddler 2 and 7 days after they pay. If there's still no clip after 30 days, they're refunded automatically.

Refunding a paddler yourself

Open the review and choose Refund instead. This works until you send the review. The paddler gets the full amount back. For anything after sending, email us.

Clips that are too long

If a clip is well over your offering's longest clip, we delete it and ask the paddler to upload a shorter one. You won't see it in your queue.

How long clips are kept

Clips and recorded replies are deleted 12 months after the review is sent or refunded. Your notes and summary stay.