Refunds and cancelling

Refunds are always for the full amount and go back to the card you paid with. The full rules are on our Refunds page.

Automatic refunds

• Your coach doesn't reply in time. If your feedback isn't sent within 14 days of your clip finishing uploading, you're refunded automatically.
• You never upload. If there's no clip 30 days after you pay, you're refunded automatically.

Your coach can also refund you if your clip can't be reviewed, for example if the boat isn't in frame.

Cancelling

Until your feedback is delivered you can cancel for a full refund. Send your coach a message from your review page, or email us with the address you booked with.

How long it takes

We start the refund straight away. It usually reaches your card within 5 to 10 working days, depending on your bank. Your review page will say the review was refunded.

Please talk to your coach or us before disputing a payment with your bank. We can usually refund faster than a dispute takes.