Uploading your clip
Last updated 20 October 2026
How to upload, what to do if it stops, and what happens next.
Uploading
Open your review page. You land there straight after paying, and the link is in your booking email. Pick the video from your phone or computer and wait for the upload to finish.
Large videos can take a few minutes on mobile data. Wi-Fi is faster and won't use your data allowance.
If the upload stops
- Keep the page open and your phone unlocked while it uploads.
- If it still stops, open your review page again and choose Upload didn't finish? Try again.
- If it keeps failing, try Wi-Fi, or trim the clip shorter.
After uploading
Your clip takes a minute or so to process, and the page updates by itself. Then your coach is told and the page shows the date your feedback is due by. We email you when it's ready.
If you haven't uploaded 30 days after paying, we refund you in full automatically.